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Cyberattacks decimate U.S. internet, may be test run for future assault

Cyberattacks decimate U.S. internet, may be test run for future assault

The Department of Homeland Security and the FBI were investigating “all potential causes” of the internet’s partial blackout Friday after a massive wave of cyber attacks disrupted major websites, including Twitter, Airbnb and PayPal. The vast, cross-country disruption could be a prelude to a... Read More

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“Engaging Today’s Modern Customer”: How Businesses Can Bridge the Service Gap Utilizing Cloud-based Communications

“Engaging Today’s Modern Customer”: How Businesses Can Bridge the Service Gap Utilizing Cloud-based Communications

Frost & Sullivan whitepaper reveals why businesses must rethink the boundaries of their contact center to achieve an exceptional customer experience SANTA CLARA, Calif., April 6, 2017 /PRNewswire/ — Frost & Sullivan research shows offering excellent customer service is extremely difficult and demanding for businesses,... Read More

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Artificial Intelligence and Blockchain Among Top 10 Technologies Disrupting the ICT Industry

Artificial Intelligence and Blockchain Among Top 10 Technologies Disrupting the ICT Industry

SANTA CLARA, Calif., July 13, 2017 /PRNewswire/ — The breakneck speed of innovations in Information and Communication Technology (ICT) over the past few decades has radically transformed the way businesses, individuals and even things such as physical devices operate and interact with each other. Post digitization, “intelligence” is being... Read More